Insurance does not cover scooters (3- or 4-wheel mobility scooters). Insurance may cover a power wheelchair (PWC) if strict medical requirements are met. Medicare and most plans require: • A face-to-face exam with your doctor • Documentation showing medical need inside the home • Proof that lesser equipment will not meet your needs

Insurance covers equipment based on medical necessity, not preference.

Doctors often send basic paperwork, but insurance requires very specific details. We may need: • Additional measurements • Notes explaining why lesser equipment will not work • Confirmation of medical history, strength, ROM, or home layout We help guide your doctor through the process to avoid delays.

Approval times vary by insurance but typically take: • 1–3 weeks for evaluation and paperwork • 2–6 weeks for insurance review • Additional time for equipment ordering and scheduling delivery We keep you updated at every step.

For many products, Medicare requires a 13-month rental period before ownership transfers to you. • Insurance pays monthly • The equipment remains provider-owned during the rental • After 13 months, it becomes yours This is a Medicare rule—not specific to our company.

If your equipment is still in the rental period, it is owned by provider. If you no longer qualify, move, or no longer use it, insurance requires us to pick it up.

Insurance only covers specific repairs and only under certain rules. Patients are usually responsible for: • Service-call fees • Non-covered parts • Out-of-warranty items We explain all costs before any work is done.

Insurance only covers batteries for medically necessary power equipment. Mobility scooters and portable power chairs are considered recreational, so batteries are not covered

Yes. We offer flexible payment options for: • Equipment purchases • Repairs • Rentals Ask our team for available programs.

Online equipment is often: • Lower-grade • Not customizable • Non-serviceable • Not supported by local repair technicians At Scooters & More, you receive: • Medical-grade equipment • Professional fitting • Local service and repairs • Warranty support • Training on how to use your equipment safely

Still have questions? We’re here to help. Fort Worth: 817-338-4848 Plano: 972-347-2626 Email: info@scootermore.com()